Help and Information

Trouble Ordering

 If you have trouble ordering by manufacuter try ordering from the categories page or the search box. Likewise if you have trouble ordering from the categories  page try ordering from the manufacturer's page. Read onto the next help section, How to Order, for more information.

 Please let us know if you are still having trouble after trying our alternate methods. You can always call our toll-free order line at 800-854-3891 and place your  order.

How to Order

 There are three easy ways to purchase from Fitness Connection. For those of you looking for product information, each individual item page has a brief  description about the product, suggested use, dosage and supplement facts. If an item is out of stock, we will let you know. We ship only in the USA.

 By Manufacturer and Product

 Select a manufacturer or product from our select menu at the top of each page. Products are listed alphabetically in a table. Once you've found an item to  purchase, select a quantity and a flavor (if needed), then click the shopping cart at the end of the row. This adds the item to the shopping cart and takes you to  the order form.

 Select a category from our select menu at the top of each page. Products are listed by manufacturer then by alphabetically by product name. Once you've found  an item to purchase, select a quantity and a flavor (if needed), then click the shopping cart at the end of the row. This adds the item to the shopping cart and  takes you to the order form.

 The search box is located on the top left of each page. Type in a product name or manufacturer of the product you're looking for, then hit the return key. You  will get a list of items in a table. Click the cart at the end of the row to order that product. This adds the item to the shopping cart and takes you to the order  form.

 If you're not sure of a product name or manufacturer type a period (.), this will list all the products (a very long list).

Checking Out

• Choose a destination country (we only ship to the USA), destination zip/postal code and a shipping method. Click the bar at the bottom after all three fields are filled in.
• Now you have an opportunity to view the contents of your shopping cart, take this time to review your order as you may change quantities or delete items from here.
• Continue to shop (takes you back to the last page) or check out now (takes you to the order form).
• Sales tax - select yes for shipping to a Massachusetts address or no to ship out of Massachusetts.
• Have your credit card ready. Please be sure to fill out the billing address (This is the address your credit card statement goes to.) For your protection we use an Address Verification Service and will not ship your order if the billing address doesn't match the statement address.
• Submit your order.
• You will receive an e-mail confirmation that Fitness Connection has received your order.
• After your order has been shipped you will receive a courtesy e-mail with the tracking number and link to shipping company's website.
  (Generally the next business day.)
• Please note: If an item is out of stock we will let you know.

Price Changes

 Manufacturers periodically raise prices on various products. We reserve the right to pass on the additional cost without notice. We always strive to keep our  catalog and web site up to date as changes become available.

Returns

 You must call for a RETURN AUTHORIZATION NUMBER. Returns will not be accepted without this number. Returns will only be accepted if the product  is  unopened. A 25% restocking fee will be charged to all returns made after 7 days. Fitness Connection is not responsible for any shipping costs related to  customer returns.

 All damages from shipping must be reported to FITNESS CONNECTION within 24 hours of receipt. Keep all merchandise including the box and packaging  material. YOU must call UPS and report the damage. UPS may choose to inspect the damaged merchandise. Once /UPS issues a claim, you will receive a credit.